Overview

Thank you for shopping at Emporiia. We want to ensure that you have a satisfying experience with your purchase. Please read our Return and Refund Policy carefully to understand your rights and responsibilities.

Returns:

• You may return eligible items within 15 days from the date of purchase.
• To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. Returns are not accepted for items that are explicitly marked as non-returnable.

How to Initiate a Return:

• To initiate a return, please contact our Customer Support team support@emporiia.com. Provide your order number and details about the item you wish to return.
• Our Customer Support team will guide you through the return process and provide you with a return authorization if your return meets our policy criteria.

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 business days.
• Refunds may exclude shipping costs unless the return is due to an error on our part.

Exchanges:

We do not offer exchanges at this time. If you wish to exchange an item, you must return the original item and place a new order.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our Customer Support team immediately. We will arrange for a replacement or refund as appropriate.

Non-Refundable Items:

Certain items are non-refundable, including gift cards and personalized/customized items.

Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to an error on our part.
• We recommend using a trackable shipping service and purchasing shipping insurance for high-value items. We cannot guarantee that we will receive your returned item.

Cancellation Policy:

Orders cannot be canceled once they have been processed. Please review your order carefully before completing the purchase.

Changes to the Policy:

Emporiia reserves the right to update or modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on the website.

 

If you have any questions or concerns regarding our Return and Refund Policy, please contact us at support@emporiia.com Thank you for choosing Emporiia. We appreciate your business!